Thank you for shopping at kroyghor.com!
We value your trust and strive to provide high-quality products with reliable service. However, if you’re not fully satisfied with your purchase, we’re here to help.
Return Policy
We want you to feel confident with every order. Please read the conditions below to understand when and how you may return a product.
Eligible Reasons for Returns:
You may request a return if:
- The product is expired or physically damaged upon delivery.
- The product does not match the images or description shown on our website or social media.
- The quality of the product is not as expected or described.
- You experience any delivery-related issue.
- The weight or quantity of the product is incorrect.
- You received the wrong product.
Important Instructions:
- Always inspect your order in front of the delivery person.
- If you notice any issue, please report it immediately by calling our support team at
📞 01
Refund Policy
Your satisfaction matters. That’s why we offer a simple and fair refund policy for all eligible products.
Refund Eligibility:
You can request a refund if:
- The request is made within 10 days of receiving the product.
- The product is returned in good condition, properly packed.
Note: If the product has been partially consumed, the refund will be adjusted based on the remaining quantity.
⏱️ Refund Timeline:
- Once the returned product is received and inspected, refunds will be initiated within 3 business days.
- Return shipping costs will be deducted from your total refund amount.
Additional Notes
- All returns must be accompanied by the original packaging and invoice.
- Products that are tampered with, damaged by the customer, or used significantly will not be eligible for refund.
- Refunds will be processed via the same payment method used for purchase (where applicable).
Why This Policy Matters
We believe that having a clear and fair return and refund policy helps:
- Build long-term trust with our customers
- Ensure transparency in our operations
- Encourage customers to try new products with confidence
📞 Need Help?
If you have any questions or want to initiate a return or refund request, please contact us:
📧 Email: contact@kroyghor.com
📞 Phone:
🌐 Website: https://kroyghor.com
Your satisfaction is our priority. Thank you for shopping with kroyghor.com – where quality meets care. 🛒